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F.A.Q.'s |
What are your payment terms?
Payment terms in our shopping cart are via credit card or your PayPal
account. If you wish to pay with a personal check or money order you
must download our Order Form and mail to us with your payment. For
more information, click here.
As a courtesy, we offer 30 day net terms to fire departments, ambulance corps, municipalities,
governmental agencies and commercial accounts
in good standing. For more information on using your Open Account, or
to open a new account, click here. |
Will I be charged sales tax?
The sales tax that may need to be applied to your purchase is determined according to state and
local laws and regulations. Because the physical location of our
business is in New York state, we are required to collect sales tax from our
online customers located in New York state, when applicable to a purchase. The
current New York State Sales Tax is 8%.
For our tax exempt customers, New York state laws require us to have your signed tax
exemption or resale certificate on file at our offices. We are required to
charge you sales tax if we do not have this documentation. |
How can I check on the status of an
order?
If you have not received your order within 7 days, you may
call 800-699-4533 or
email us
for further information on your order and expected delivery time. |
What do I do if I need to change or
cancel my order?
If you need to make any changes to or cancel your order, please call us
immediately at 800-699-4533. |
How do I return an item?
All returns must be made within 30 days after receipt of
your original purchase. A Return Authorization Number is required for ALL returned
purchases. Returned item(s) must be in unused condition and in its original
packaging. For information on how to return an item
please click here.Many products sold by Jerome Fire Equipment have manufacturer's
warranties. For returns relating to matters covered by a manufactures'
warranty, please contact the manufacturer directly to coordinate the repair
or return on any such item. You may also contact Jerome Fire for
assistance as well.
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How do I redeem a gift certificate
online?
Unfortunately at this time, gift certificates cannot be redeemed online. We
hope to provide this capability in the future. If you wish to redeem a gift
certificate, please place your order by phone, fax or mail. |
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